Return and Refund Policy
At Adizya, we want you to love what you receive. If something isn't right, here's how we can help.
Questions? Call/WhatsApp +91 98188 06548 or email orders@adizya.in
The Basics
- All return and exchange requests must be raised within 3 days of delivery.
- Each non-discounted order is eligible for one return or exchange only.
- Returns are settled as store credit — we do not offer cash refunds or bank transfers.
- Orders cannot be modified or cancelled once placed.
- We respond to all requests within 2 working days; the full process typically takes 10–20 days.
- Sale items and orders placed using store credit/coupons are not eligible for returns or exchanges (except in the case of a damaged or defective product — see below).
- Shipping and COD charges are non-refundable.
Size Exchange
Not the right fit? We've got you covered.
- In person: Exchange your size for free at our New Delhi warehouse within 3 days of delivery. Product must be unworn with tags intact.
- By mail: Email orders@adizya.in within 3 days of delivery with your order number and size details. Once we receive and inspect the product (tags intact, unworn), we'll dispatch your new size — or issue store credit if it's unavailable.
Check the size chart on the product page before ordering. Still unsure? DM us on Instagram @adizyaofficial or WhatsApp us at +91 98188 06548.
Product Exchange
Want to swap for a different product? Email orders@adizya.in within 3 days of delivery with your order number and reason. The item must be unworn with tags intact. Once inspected and approved, we'll ship your replacement, or issue store credit if it's unavailable.
Discounted items and orders placed using store credit/coupons are not eligible for product exchange.
Damaged or Defective Product
We're sorry — that shouldn't happen.
Email orders@adizya.in within 3 days of delivery with:
- Your order number
- An uncut unboxing video
- Clear images of the damage
Once verified, we'll arrange a free reverse pickup and send a replacement, or issue store credit (valid 90 days) if a replacement isn't available.
Not considered defects:
- Minor colour variation (up to 10–15%) due to screen settings or lighting
- Dislike of material or colour after purchase
- Change of mind
- Minor print/colour variation — a natural part of our handcrafted products
International Orders
We're not currently offering international shipping.
Store Credit
- Issued once a returned item is received and verified.
- Valid for 90 days from the date of issue.
- Orders placed using store credit are not eligible for further returns or exchanges.
How to Raise a Request
- Email orders@adizya.in with your order number and reason.
- Ensure the product is unworn with all original tags and labels intact.
- We'll guide you through next steps within 2 working days.
Adizya reserves the right to make final decisions on all return and exchange requests.
Thank you for choosing Adizya — we truly appreciate your trust.