Return and Refund Policy

At Adizya, we want you to love what you receive. If something isn't right, here's how we can help.

For any questions, reach us at +91 9818806548 or orders@adizya.in

The Basics

  • All return and exchange requests must be raised within 3 days of delivery.
  • Orders cannot be modified or cancelled once placed.
  • We'll respond to your request within 2 working days.
  • The full return/exchange process typically takes 10–20 days.
  • Sale items and products bought through store credit/coupons are not eligible for returns or exchanges.
  • Shipping and COD charges are non-refundable.
  • Refunds are issued only in the form of store credit/coupons, we do not provide cash refunds or bank transfers.

Size Exchange

Not the right fit? We've got you covered.

  • Visit us in person: Exchange your size for free at our New Delhi warehouse within 5 days of delivery — no questions asked.
  • Exchange by mail: Email orders@adizya.in within 3 days with your order number and size details. A shipping fee of ₹200 applies incase of discounted products. Once we receive and inspect the product in its original condition (tags intact, unworn), we'll dispatch your new size. If it's unavailable, we'll issue store credit.

We recommend checking the size chart on our product page before ordering. Still unsure? DM us on Instagram or write to us — we're happy to help.

Product Exchange

Want to swap for a different product? Email orders@adizya.in within 3 days of delivery with your order number and reason. The item must be unworn with all tags intact. Once inspected and approved, we'll ship your replacement. If unavailable, store credit will be issued. 
Discounted items and products bought through store credit/coupons are not eligible for exchange.

Received a Damaged or Defective Product?

We're sorry — that shouldn't happen. Email us at orders@adizya.in within 3 days of delivery with:

  • Your order number
  • An uncut unboxing video
  • Clear images of the damage

Once verified, we'll arrange a free reverse pickup and send a replacement. If a replacement isn't available, store credit valid for 90 days will be issued.

Please note, the following are not considered defects:

  • Minor colour variations (up to 10–15%) due to screen settings or lighting
  • Dislike of material or colour after purchase
  • Change of mind

International Orders

We're currently not offering International Shipping.

Store Credit

Store credit is issued once returned items are received and verified. It is valid for 3 months from the date of issue. Orders placed using store credit are not eligible for further returns or exchanges.

How to Raise a Request

  1. Email orders@adizya.in with your order number and reason.
  2. Ensure the product is unworn with all original tags and labels intact.
  3. We'll guide you through the next steps within 2 working days.

Each non discounted order is eligible for one return or exchange. As our products are handcrafted, minor variations in print and colour are part of their character and are not treated as defects. Adizya reserves the right to make final decisions on all return and exchange requests.

Thank you for choosing Adizya — we truly appreciate your trust.